Customer Experience & Transformation Intern

Radiometer; Coralville (IA); On-site; USD 32,000 - 45,000; Part time

Job summary

IDT is seeking a Customer Innovation & Transformation Intern to support strategic initiatives that enhance the customer experience, commercial effectiveness, and core business processes. You will work with cross-functional teams and gain exposure to data analytics, process improvement, and digital transformation projects.

The role involves completing a strategic project and presenting recommendations to business leaders, under guidance from the Director of CI&T, in Coralville, Iowa.

Qualifications

• Currently pursuing a Bachelor's Degree in Business Administration, Data Analytics, Information Systems, Systems Engineering, Marketing, or a related field.
• Completed coursework in data analytics, statistics, process improvement, project management, or customer experience.
• Demonstrated analytical experience through coursework, internships, research projects, or student leadership activities.
• Demonstrated written and verbal communication skills through presentations, coursework, leadership roles, or project participation.
• Proficiency in Microsoft Excel (pivot tables, data analysis, charting) and Microsoft PowerPoint.
• Nice-to-have: experience in process improvement, Lean, Six Sigma, or data visualization tools such as Power BI, Power Apps/Power Automate.

Responsibilities

• Support strategic initiatives across IDT, improving customer experience, commercial effectiveness, and business processes.
• Conduct data analysis and process mapping to identify opportunities for improvement.
• Participate in customer journey mapping and continuous improvement activities.
• Collaborate cross-functionally with commercial, operations, and digital functions.
• Deliver project findings and recommendations to leadership.

Skills

Data analytics

Statistics

Process improvement

Project management

Customer experience

Excel

PowerPoint

Power BI

Education

Bachelor's degree in Business Administration, Data Analytics, Information Systems, Systems Engineering, Marketing, or a related field

Tools

Power BI

Power Apps/Power Automate

Excel

Job description

IDT is seeking a Customer Innovation & Transformation Intern to support strategic initiatives that enhance the customer experience, commercial effectiveness, and core business processes. You will work with cross-functional teams and gain exposure to data analytics, process improvement, and digital transformation projects.

The role involves completing a strategic project and presenting recommendations to business leaders, under guidance from the Director of CI&T, in Coralville, Iowa.