Customer Innovation & Transformation Intern

Integrated DNA Technologies; Coralville (IA); On-site; USD 32,000 - 45,000; Part time

Job summary

Integrated DNA Technologies (IDT) in Coralville, IA, seeks an Intern for the Customer Innovation & Transformation team to support strategic initiatives improving customer experience and commercial effectiveness. You will work with cross-functional teams, conduct data analysis and process mapping, and present recommendations to business leaders.

The role reports to the Director of CI&T and offers exposure to transformation projects, with a focus on customer experience and operational excellence.

Qualifications

• Pursuing a bachelor’s degree in a related field.
• Completed coursework in data analytics, statistics, process improvement, project management, or customer experience.
• Demonstrated analytical experience through coursework, internships, research projects, or student leadership activities.
• Demonstrated written and verbal communication skills through presentations, coursework, leadership roles, or project participation.

Responsibilities

• Support commercial excellence and business transformation initiatives across IDT.
• Conduct data analysis and process mapping to identify opportunities for improvement.
• Participate in customer journey mapping and continuous improvement activities.
• Collaborate cross-functionally with commercial, operations, and digital functions.
• Deliver project findings and recommendations to leadership.

Skills

Analytical skills

Written communication

Verbal communication

Data analysis

Education

Bachelor's degree in Business Administration

Bachelor's degree in Data Analytics

Bachelor's degree in Information Systems

Bachelor's degree in Marketing

Tools

Microsoft Excel

Microsoft PowerPoint

Power BI

Power Apps/Power Automate

Job description

The Customer Innovation & Transformation (CI&T) Intern will support strategic initiatives that improve customer experience, commercial effectiveness, and business processes across IDT. This role offers exposure to cross-functional teams, continuous improvement methodologies, customer-focused innovation, and digital transformation projects. The successful intern will complete a strategic project and present recommendations to business leaders while gaining practical exposure to customer experience, commercial excellence, and business transformation.

This position reports to the Director, Customer Innovation & Transformation and is part of the Customer Innovation & Transformation (CI&T) Team located in Coralville, Iowa.

In This Role, You Will Have The Opportunity To

• Support commercial excellence and business transformation initiatives across IDT.
• Conduct data analysis and process mapping to identify opportunities for improvement.
• Participate in customer journey mapping and continuous improvement activities.
• Collaborate cross-functionally with commercial, operations, and digital functions.
• Deliver project findings and recommendations to leadership.

The Essential Requirements Of The Job Include

• Currently pursuing a Bachelor's Degree in Business Administration, Data Analytics, Information Systems, Systems Engineering, Marketing, or a related field.
• Completed coursework in at least one of the following areas: data analytics, statistics, process improvement, project management, or customer experience.
• Demonstrated analytical experience through coursework, internships, research projects, or student leadership activities.
• Demonstrated written and verbal communication skills through presentations, coursework, leadership roles, or project participation.
• Proficiency in Microsoft Excel (e.g., pivot tables, data analysis, charting) and Microsoft PowerPoint.

It would be a plus if you also possess previous experience in

• Process improvement, Lean, Six Sigma, or continuous improvement methodologies.
• Data visualization tools such as Power BI, Power Apps/Power Automate.
• AI, automation, customer experience, or business transformation projects.

The hourly rate for this role is $28.00/hr. This is the rate that we in good faith believe is the rate of possible compensation for this role at the time of this posting. This rate may be modified in the future.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

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