Customer Experience Transformation Consultant

Hong Kong Study Skills Research Institute; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

Hong Kong Study Skills Research Institute seeks a Customer Experience & Service Transformation Management Consultant. This role, based in Minneapolis, focuses on enhancing client customer service offerings and leading delivery teams to optimize processes.

Candidates should have deep experience in management consulting, particularly in customer service and support. Knowledge of customer service technologies and previous work in financial services is essential. Benefits include competitive compensation and opportunities for professional growth.

Qualifications

• Minimum 5 years of experience in management consulting focusing on customer service.
• 1+ year supporting the Financial Services Industry.
• Experience with customer service platform technologies.

Responsibilities

• Evaluate current customer service offerings and identify gaps.
• Lead delivery teams to redesign clients' structures and processes.
• Manage and coach junior team members.

Skills

Management consulting

Customer service

Cloud solutions

Salesforce

Artificial intelligence

Customer service transformation

Tools

Salesforce

Dynamics

Amazon Connect

Genesys

NICE

Job description

Hong Kong Study Skills Research Institute seeks a Customer Experience & Service Transformation Management Consultant. This role, based in Minneapolis, focuses on enhancing client customer service offerings and leading delivery teams to optimize processes.

Candidates should have deep experience in management consulting, particularly in customer service and support. Knowledge of customer service technologies and previous work in financial services is essential. Benefits include competitive compensation and opportunities for professional growth.