Customer Experience & Training Coordinator

The TJX Companies, Inc.; Castle Rock (CO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care: medical/dental/vision

Job summary

The TJ Maxx store in Castle Rock, CO is part of The TJX Companies, a Fortune 100 off-price retailer. We offer opportunities to learn, grow, and make an impact with a vibrant team that values diversity and development.

This role involves front-end leadership, training Associates, and promoting loyalty programs while ensuring excellent customer experiences. Starting pay ranges from $16.75 to $17.25 per hour with a flexible schedule including nights and weekends.

Qualifications

• Creates a positive internal and external customer experience.
• Trains and mentors Associates on front end principles.
• Promotes credit and loyalty programs.
• Ensures adherence to labor laws, policies, and procedures.
• Promotes safety awareness and a safe environment.
• Addresses customer concerns promptly.

Responsibilities

• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Communicates priorities to management and Associates; provides progress updates.
• Promotes and participates in loyalty and credit programs.
• Supports store shrink reduction goals and safety initiatives.
• Other duties as assigned.

Skills

Customer experience

Merchandising

Multi-tasking

Communication

Leadership

Training

POS knowledge

Tools

POS system

Job description

The TJ Maxx store in Castle Rock, CO is part of The TJX Companies, a Fortune 100 off-price retailer. We offer opportunities to learn, grow, and make an impact with a vibrant team that values diversity and development.

This role involves front-end leadership, training Associates, and promoting loyalty programs while ensuring excellent customer experiences. Starting pay ranges from $16.75 to $17.25 per hour with a flexible schedule including nights and weekends.