Customer Experience Teller — Flexible Scheduling

Fifth Third Bank; Cadillac (MI); On-site; USD 30,000 - 36,000; Full time

Job summary

Fifth Third Bank in Cadillac, MI is seeking a CSR/Teller to provide outstanding customer service and manage routine teller duties in a fast-paced environment.

You will handle cash, answer questions, and refer customers to bankers or business partners for tailored financial solutions while maintaining confidentiality and adhering to bank policies. This full-time role requires flexibility in scheduling and a commitment to our risk and ethics standards.

Qualifications

• High school diploma or GED required.
• Experience handling cash and serving the public.
• Ability to interact confidently with customers.
• Knowledge of retail policies and procedures preferred.
• Flexible scheduling required.

Responsibilities

• Provide excellent customer service and guide customers to solutions.
• Perform daily office responsibilities with the platform team.
• Refer customers to bankers and business partners for consultations.
• Maintain knowledge of bank policies and procedures.
• Handle customer problems with professionalism and escalate when needed.
• Adhere to policy and risk guidelines.

Skills

Cash handling

Customer service

Communication

Problem solving

Teamwork

Time management

Dress code compliance

Education

High school diploma or GED

Job description

Fifth Third Bank in Cadillac, MI is seeking a CSR/Teller to provide outstanding customer service and manage routine teller duties in a fast-paced environment.

You will handle cash, answer questions, and refer customers to bankers or business partners for tailored financial solutions while maintaining confidentiality and adhering to bank policies. This full-time role requires flexibility in scheduling and a commitment to our risk and ethics standards.