Banking CSR & Teller: Flexible Scheduling & Referrals

Fifth Third Bank; Wixom (MI); On-site; USD 32,000 - 38,000; Full time

Job summary

Fifth Third Bank in Wixom, MI is seeking a CSR/Teller to deliver outstanding customer service at our Union Lake-Commerce location. This full-time role involves handling cash, guiding customers to appropriate bankers, and supporting daily branch operations.

You will maintain balance records, follow bank policies, and refer complex needs to the Lead Customer Service Representative or leadership as needed. Flexible scheduling is required.

Qualifications

• High school diploma or GED required.
• Experience handling cash and serving the public.
• Ability to follow dress code and adhere to policies.
• Strong judgment and problem resolution skills.
• Demonstrates Fifth Third core values.
• Flexible scheduling availability.

Responsibilities

• Provide excellent service to customers and refer to bankers as needed.
• Perform daily branch tasks and assist platform team to keep operations smooth.
• Maintain cash balancing per policy and report outages.
• Handle customer issues with professionalism and escalate when needed.
• Process referrals and stay knowledgeable about Retail products.

Skills

Cash handling

Customer service

Public interaction

Problem solving

Time management

Education

High school diploma/GED

Job description

Fifth Third Bank in Wixom, MI is seeking a CSR/Teller to deliver outstanding customer service at our Union Lake-Commerce location. This full-time role involves handling cash, guiding customers to appropriate bankers, and supporting daily branch operations.

You will maintain balance records, follow bank policies, and refer complex needs to the Lead Customer Service Representative or leadership as needed. Flexible scheduling is required.