Customer Experience Teller & Digital Services Pro

M&T Bank; Peterborough (NH); On-site; USD 26,174 - 39,729; Full time

Job summary

M&T Bank in Peterborough, NH is seeking a branch associate to deliver exceptional customer experiences, balance and process a variety of transactions, and educate customers on digital self-service options. The role emphasizes empathy, accuracy, and strong communication in a high-volume retail banking environment.

Ideal candidates have a high school diploma or GED and at least 6 months of customer service experience, with strong organizational and time-management skills.

Qualifications

• High school diploma or GED required with 6 months of customer service experience.
• Proven verbal communication and interpersonal skills.
• Strong organization, time management and prioritization abilities.
• Proficiency with internet-based tools and banking systems.

Responsibilities

• Provide exceptional branch customer service and resolve routine issues promptly.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Balance and process transactions accurately following bank policy.
• Log customer complaints and escalate as needed to resolution.
• Introduce customers to appropriate banking partners for sales opportunities.
• Perform branch operational duties such as cash handling, vault or wire transfers as needed.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet user-level tech

Education

High school diploma or GED

Job description

M&T Bank in Peterborough, NH is seeking a branch associate to deliver exceptional customer experiences, balance and process a variety of transactions, and educate customers on digital self-service options. The role emphasizes empathy, accuracy, and strong communication in a high-volume retail banking environment.

Ideal candidates have a high school diploma or GED and at least 6 months of customer service experience, with strong organizational and time-management skills.