Customer Experience Teller

PNC; Lake Geneva (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability protection

401(k) match

Pension plan

Stock purchase plan

Dependent care reimbursement

Educational assistance

Wellness program

Paid time off

Holidays

Vacation days

Job summary

PNC Financial Services Group, Inc. is seeking a Teller at the Lake Geneva Branch in Lake Geneva, Wisconsin. The role emphasizes delivering a compliant and customer-centric banking experience, handling a variety of customer interactions, and educating clients on available options and technologies.

The position operates in an in-office setting within the Retail Banking organization. PNC states it will not sponsor employment visas or participate in STEM OPT for this role, reflecting its local

Qualifications

• Roles typically do not require a university degree. No degree is required for this position.
• No formal certification is required.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities and refers as appropriate.
• Identifies opportunities through conversations with customers and refers to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions leveraging technology and resources.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to policies and procedures with sound judgment.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Skills

Customer service

Cash handling

Sales opportunities

Banking products

Effective communication

Problem solving

Attention to detail

Relationship building

Job description

PNC Financial Services Group, Inc. is seeking a Teller at the Lake Geneva Branch in Lake Geneva, Wisconsin. The role emphasizes delivering a compliant and customer-centric banking experience, handling a variety of customer interactions, and educating clients on available options and technologies.

The position operates in an in-office setting within the Retail Banking organization. PNC states it will not sponsor employment visas or participate in STEM OPT for this role, reflecting its local