Customer Experience & Tech Support Specialist

Jobtailor; Gilbert (PA); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking a customer service oriented associate in Pennsylvania to support Blue Ridge customers with billing, troubleshooting, retention, and sales interactions. You will help customers, educate them on product features, and promote self-service options.

Responsibilities include problem solving, processing payments, and acting as a brand ambassador at the retail counter and over the phone. Remote training and local office work are part of the role.

Qualifications

• Excellent oral and written communication skills.
• Ability to multitask in a fast-paced environment.
• Willingness to work as part of a team.
• Experience in customer service and/or sales is a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions.
• Troubleshoot and resolve technical problems and general account inquiries in a single customer interaction.
• Communicate information and directions to customers in an organized and concise manner.
• Educate customers about product and service features and benefits.
• Promote self-service options.
• Recommend product solutions through upgrades, self-installs, and equipment swaps.
• Track and process payments, provide receipts, and complete cash and check deposits.
• Act as a product consultant and make recommendations based on customer needs and interests.
• Identify buying signals, ask for the sale, and reinforce value to existing customers.
• Explain account information with a focus on first-interaction resolution.
• Resolve complaints and concerns through active listening, empathy, professionalism, and problem-solving.
• Provide 30-pound equipment boxes to customers.
• Inspect the store to ensure it is clean and well-stocked.
• Work as a brand ambassador by assisting customers by phone and at the retail counter.
• Perform other duties as assigned.

Skills

Customer service

Sales skills

Technical troubleshooting

Microsoft Office

Bilingual Spanish

Education

High School Diploma or G.E.D.

Tools

Outlook

Microsoft Office

Job description

Jobtailor is seeking a customer service oriented associate in Pennsylvania to support Blue Ridge customers with billing, troubleshooting, retention, and sales interactions. You will help customers, educate them on product features, and promote self-service options.

Responsibilities include problem solving, processing payments, and acting as a brand ambassador at the retail counter and over the phone. Remote training and local office work are part of the role.