Hybrid Customer Experience Specialist - Retail Tech

Pencor Services, Inc.; Lehighton (Carbon County); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Tuition Reimbursement

Employee Referral Program

Job summary

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist in Northeastern Pennsylvania. You will help customers over the phone and at the retail counter, delivering a positive, helpful experience while addressing billing, installation, and service questions.

Ideal candidates will have strong communication skills, be able to multitask in a busy retail setting, and maintain a professional demeanor.

Qualifications

• High School Diploma or GED required.
• Residency in Pennsylvania required.
• Valid PA Driver's License with good driving record.
• Experience in customer service or sales is a plus.
• Strong computer skills including Microsoft Office and Outlook.
• Excellent written and verbal communication skills.
• Ability to work as part of a team.
• Bilingual Spanish is a plus.
• Ability to multitask in a fast-paced environment.
• Ability to lift and carry up to 30lbs.

Responsibilities

• Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions.
• Troubleshoot and resolve technical problems and general account inquiries in a single interaction.
• Educate customers about features and benefits and promote self-service options.
• Recommend product upgrades, self-installs, and equipment swaps to fit customer needs.
• Handle payments with proper cash handling procedures and provide receipts.
• Act as a product consultant and identify buying signals to close sales.
• Explain account information clearly to customers, aiming for first-contact resolution.
• Resolve complaints with active listening, empathy, and problem-solving.
• Provide equipment boxes (30lb) and ensure store is clean and well-stocked.
• Perform other duties as assigned.

Skills

Communication skills

Multitasking

Teamwork

Spanish bilingual

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Hybrid Customer Experience Specialist in Northeastern Pennsylvania. You will help customers over the phone and at the retail counter, delivering a positive, helpful experience while addressing billing, installation, and service questions.

Ideal candidates will have strong communication skills, be able to multitask in a busy retail setting, and maintain a professional demeanor.