Customer Experience & Solutions Advisor

Jobtailor; Hawley (Wayne County); On-site; USD 21,000 - 30,000; Full time

Job summary

Jobtailor in Pennsylvania is seeking a customer service professional to support Blue Ridge customers with billing, troubleshooting, retention and sales interactions. You will resolve account inquiries in a single interaction and promote self-service options.

You will educate customers about product features, recommend upgrades, process payments, and act as a product consultant to meet needs. Occasional travel to Lehighton Call Center may be required.

Qualifications

• Residency in Pennsylvania required.
• High School Diploma or GED obtained.
• Valid PA Driver's License with clean driving record.
• Previous customer service or sales experience is a plus.
• Proficient in Microsoft Office and Outlook.
• Strong written and oral communication skills.
• Willingness to work as part of a team.
• Bilingual Spanish a plus.

Responsibilities

• Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions.
• Troubleshoot and resolve technical problems and account inquiries in a single customer interaction.
• Communicate information and directions to customers in an organized and concise manner.
• Educate customers about product and service features and benefits.
• Promote self-service options to improve customer experience.
• Recommend products and solutions through upgrades, self-installs, and equipment swaps.
• Track and process payments, provide receipts, and complete deposits.
• Act as a product consultant and make recommendations based on customer needs.

Skills

Customer service

Sales experience

Strong computer skills

Excellent communication

Bilingual Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Jobtailor in Pennsylvania is seeking a customer service professional to support Blue Ridge customers with billing, troubleshooting, retention and sales interactions. You will resolve account inquiries in a single interaction and promote self-service options.

You will educate customers about product features, recommend upgrades, process payments, and act as a product consultant to meet needs. Occasional travel to Lehighton Call Center may be required.