Customer Experience & Retention Specialist

Jobtailor; York Haven (York County); On-site; USD 32,000 - 42,000; Full time

Job summary

Blue Ridge is seeking a customer service associate to support billing, troubleshooting and sales interactions with local customers. The role involves resolving technical problems in a single interaction and educating customers about product features and benefits.

The position requires Pennsylvania residency, a high school diploma or GED, and strong computer skills with Microsoft Office and Outlook. Bilingual Spanish is a plus, with occasional travel to training and in-office work at the local

Qualifications

• Established residency in Pennsylvania.
• High School Diploma or G.E.D.
• Valid PA Driver's License and good driving record.
• Previous Customer Service and/or Sales Experience a plus.
• Strong Computer Skills, including Microsoft Office Programs and Outlook.
• Excellent Communications Skills – Oral and Written.
• Willingness to work as part of a team.
• Bilingual Spanish a plus.
• Ability to multitask in a fast-paced environment while adapting to changes.
• Must regularly work in your local BRC office as scheduled.
• Must have a quiet, dedicated office space during training.
• Dependability and ability to work overtime if needed.

Responsibilities

• Provide support to Blue Ridge customers for billing, troubleshooting, retention, and sales interactions
• Troubleshoot and resolve technical problems and general account inquiries in a single customer interaction
• Communicate information and directions to customers in an organized and concise manner
• Educate customers about product and service features and benefits
• Promote self-service options to improve customer experience
• Recommend products through upgrades, self-installs, and equipment swaps
• Track and process payments, provide receipts, and complete cash and check deposits
• Act as a product consultant and make recommendations based on customer needs and interests
• Identify buying signals, ask for the sale, and reinforce value to existing customers
• Explain account information with a focus on first-interaction resolution
• Resolve customer complaints and concerns through active listening, empathy, professionalism, and problem-solving
• Provide equipment boxes to customers
• Inspect the store’s physical appearance to ensure it is clean and well-stocked
• Perform other duties as assigned

Skills

Customer Service Experience

Sales Experience

Strong Computer Skills

Excellent Communication Skills

Bilingual Spanish

Education

High School Diploma

G.E.D

Tools

Microsoft Office

Outlook

Job description

Blue Ridge is seeking a customer service associate to support billing, troubleshooting and sales interactions with local customers. The role involves resolving technical problems in a single interaction and educating customers about product features and benefits.

The position requires Pennsylvania residency, a high school diploma or GED, and strong computer skills with Microsoft Office and Outlook. Bilingual Spanish is a plus, with occasional travel to training and in-office work at the local