Customer Experience & Tech Support Specialist

Epic Communications LLC; Bangor (ME); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Team Building Events

Job summary

Wireless Zone is seeking a Customer Experience Representative to be the first point of contact for customers in our Bangor, ME store. You will answer questions, process payments, and assist with technical support while delivering exceptional service.

The role requires greeting customers, assessing needs, troubleshooting devices, and supporting the sales team. Weekend availability and ongoing product education are expected to ensure a positive customer experience.

Qualifications

• No experience required, with eagerness to learn.
• Basic knowledge of cellular or computer technology preferred.
• Effective verbal, written, and interpersonal skills.
• Positive attitude and high energy levels.
• Self-motivated and customer-focused.

Responsibilities

• Greet customers as they enter the store.
• Consult with customers to determine the reason for their visit.
• Provide information and service to solve customer needs.
• Troubleshoot technical issues with customers' devices and services.
• Process cell phone payments.
• Assist the sales team with daily tasks.
• Stay up to date on the latest technology.
• Educate customers through product demonstrations.
• Multitask in a fast-paced environment.
• Make follow-up calls to ensure satisfaction and upsell.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Tech-savvy

Eagerness to learn

Positive attitude

High energy

Job description

Wireless Zone is seeking a Customer Experience Representative to be the first point of contact for customers in our Bangor, ME store. You will answer questions, process payments, and assist with technical support while delivering exceptional service.

The role requires greeting customers, assessing needs, troubleshooting devices, and supporting the sales team. Weekend availability and ongoing product education are expected to ensure a positive customer experience.