Customer Experience Specialist — Flexible, Multi-Location Coverage

Epic Communications LLC; Skowhegan (ME); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Flexible schedule

Job summary

Wireless Zone, a Verizon Wireless Premier Retailer, is seeking a Customer Experience Representative to be the first point of contact for customers, answering questions and concerns, processing payments, and helping with technical support in our Maine stores.

We offer a floating position with scheduled shifts, training, and opportunities for growth within a dynamic team environment. Join us to deliver exceptional service and stay ahead of technology trends.

Qualifications

• No experience required, eagerness to learn.
• Basic knowledge of cellular or computer technology preferred.
• Effective verbal, written, and interpersonal skills.
• Positive attitude and high energy level.

Responsibilities

• Greet customers as they enter the store.
• Consult with customers to determine the reason for their visit.
• Provide information and service to solve needs.
• Troubleshoot technical issues with customers' devices and services.
• Process cell phone payments.
• Assist the sales team with day-to-day needs.
• Stay up to date on latest technology.
• Educate customers through product demonstrations.
• Multitask in a fast-paced environment.
• Make follow-up calls to ensure customer satisfaction and offer additional products.

Skills

Customer service

Verbal communication

Written communication

Job description

Wireless Zone, a Verizon Wireless Premier Retailer, is seeking a Customer Experience Representative to be the first point of contact for customers, answering questions and concerns, processing payments, and helping with technical support in our Maine stores.

We offer a floating position with scheduled shifts, training, and opportunities for growth within a dynamic team environment. Join us to deliver exceptional service and stay ahead of technology trends.