Customer Experience Pro - Aesthetics Order Specialist

Allergan Aesthetics; Austin (TX); On-site; USD 22,000 - 40,000; Full time

Job summary

AbbVie's Allergan Aesthetics division seeks a Customer Experience Representative to handle calls from Health Care Providers and internal teams to process orders. You will resolve inquiries, update customers on order status, and collaborate with sales and operations to ensure timely deliveries.

The role emphasizes professional communication, strong attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ year of Customer Service experience.
• Experience working with MS Office.
• Attention to detail and ability to multitask.
• Associate Degree OR High School Diploma and equivalent relevant experience.
• Positive team-oriented approach to deliverables and priorities.
• Builds strong relationships to enable higher performance.
• Learns quickly and adapts to change.
• Strives to raise the bar and avoid complacency.
• Creates a learning environment and is open to feedback.

Responsibilities

• Manage 50–100 call interactions per day, including inbound and outbound calls.
• Use critical thinking to resolve inquiries and meet service levels.
• Partner with sales and operations to complete orders and follow up.
• Deliver an excellent customer experience with professionalism and courtesy.

Skills

Customer service

Multitasking

Attention to detail

Relationship building

MS Office

Education

Associate Degree

High School Diploma

Tools

MS Office

SAP

CRM

Salesforce

Business Systems

Job description

AbbVie's Allergan Aesthetics division seeks a Customer Experience Representative to handle calls from Health Care Providers and internal teams to process orders. You will resolve inquiries, update customers on order status, and collaborate with sales and operations to ensure timely deliveries.

The role emphasizes professional communication, strong attention to detail, and the ability to multitask in a fast-paced environment.