Customer Experience Team Lead — Coach, Grow, Unite

POLYWOOD®; Syracuse (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

POLYWOOD® seeks a Customer Experience Team Lead to guide a dynamic group in delivering thoughtful, personal, and easy service. You will coach, set clear expectations, and drive daily performance while fostering trust and open communication across phone, email, and chat channels.

Two years of leadership experience and a track record of developing teams of 10+ people are required. You will work with the Operations Manager to ensure staffing and empower employees to grow within a fast-growing,

Qualifications

• At least two years of experience leading or supervising employees.
• Experience managing teams of 10 or more people.
• Ability to lead through people, not just processes.
• Comfort with technology and data-driven decision making.

Responsibilities

• Lead an assigned Customer Experience team and support daily performance.
• Establish expectations and provide ongoing coaching and feedback.
• Build relationships, trust, and open communication within the team.
• Monitor productivity and service quality across channels (phone, email, chat).
• Partner with Operations Manager to maintain staffing and respond to changing needs.

Skills

Team leadership

Coaching

Google Workspace

Microsoft Office

Tools

Google Workspace

Microsoft Office

Job description

POLYWOOD® seeks a Customer Experience Team Lead to guide a dynamic group in delivering thoughtful, personal, and easy service. You will coach, set clear expectations, and drive daily performance while fostering trust and open communication across phone, email, and chat channels.

Two years of leadership experience and a track record of developing teams of 10+ people are required. You will work with the Operations Manager to ensure staffing and empower employees to grow within a fast-growing,