Client Team Lead

FLC Haus; Orlando (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

FLC Haus is seeking a Client Team Lead to inspire a field of customer service representatives, ensuring fast, friendly, and customer-focused experiences that our clients love. You will train, coach, and empower agents to become problem solvers and maintain high service standards.

This on-site role in Orlando requires leadership experience, strong communication, and a dedication to continuous improvement. You will review interactions, provide performance feedback, and drive processes that boost

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience.
• 2+ years in a leadership role.
• Excellent communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Customer service

Leadership

Communication

Education

High School diploma or equivalent

Job description

Client Team Lead

Leading the way with legendary customer service is what we are known for! As a Client Team Lead, you will ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.


• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.


• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.


• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.


• Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

• High School diploma or equivalent required.


• 3+ years of customer service experience.


• 2+ years of experience in a leadership.


• Effective communication skills.