Customer Experience Leader: Empower Teams & Grow Talent

Poly-Wood LLC; Syracuse (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

POLYWOOD is seeking two Customer Experience Team Leads to guide and grow a dedicated team. You will coach, set clear expectations, and create a supportive, high-performing environment that delivers consistent customer care.

You do not need a call center background; we value leadership across industries and a talent for developing people. Expect coaching, daily performance monitoring, and collaboration with operations to meet seasonal demand.

Qualifications

• At least two years of experience leading or supervising employees and managing teams of 10+ people.
• Strong people leadership by coaching, listening, and supporting, not just processes.
• Comfort with technology and proficiency in Google Workspace or Microsoft Office.

Responsibilities

• Lead an assigned Customer Experience team and support daily performance.
• Set clear expectations and provide ongoing coaching and feedback.
• Monitor daily performance, productivity, and service quality; escalate as needed.
• Support team members through busy periods and seasonal changes to maintain quality.

Skills

People leadership

Team coaching

Cross-functional collaboration

Google Workspace / MS Office

Tools

Zendesk

CRM platforms

Job description

POLYWOOD is seeking two Customer Experience Team Leads to guide and grow a dedicated team. You will coach, set clear expectations, and create a supportive, high-performing environment that delivers consistent customer care.

You do not need a call center background; we value leadership across industries and a talent for developing people. Expect coaching, daily performance monitoring, and collaboration with operations to meet seasonal demand.