Customer Experience & Takeout Specialist

Grotto Pizza; Lancaster, Northern (Lancaster County, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Grotto Pizza in Lancaster is seeking a friendly CSR/Counter to provide positive take-out and delivery support. You will handle phone orders, greet customers, and assist with ordering accuracy and loyalty programs.

Responsibilities include answering calls, writing orders clearly, entering orders into the POS, and maintaining a clean take-out area while upholding food-safety standards; prior experience not required but a helpful customer-focused attitude is essential.

Qualifications

• Education: Some secondary education.
• Experience: Entry-level position.
• Age: Must be at least 16.
• Language: English fluency.”

Responsibilities

• Answer all telephone calls immediately with the proper greeting.
• Assist customers verbally in a friendly, helpful, professional manner, ensuring consistent customer satisfaction using the 10 Steps to Efficient Phone Service.
• Clearly write down any customer orders using the proper notation and the appropriate order form and requesting all pertinent information.
• Enter all take-out and delivery orders into the POS system accurately and completely.
• Prepare any pizza boxes necessary for all take-out and delivery orders.
• Knowledgeable on the Swirl Rewards program to sign-up guests.
• Responsible for gelato presentation and appearance.
• Clean, stock, and sanitize the take-out and/or delivery area and all related equipment.
• Know and uphold proper safe food handling, safety, and sanitation standards when preparing and serving food.
• Maintain an accurate record of all cash register transactions including securing cash, processing credit card receipts, and entering tips.
• Assist in the training of new employees.
• Provide support services to co-workers as the flow of business dictates.
• Perform other duties as assigned by the supervisor or manager, including store specific opening, closing and side work procedures.

Skills

Excellent verbal communication

Fluent English

Customer service mindset

Attention to detail

Money handling

Multi-tasking

Education

Some secondary education

Job description

Grotto Pizza in Lancaster is seeking a friendly CSR/Counter to provide positive take-out and delivery support. You will handle phone orders, greet customers, and assist with ordering accuracy and loyalty programs.

Responsibilities include answering calls, writing orders clearly, entering orders into the POS, and maintaining a clean take-out area while upholding food-safety standards; prior experience not required but a helpful customer-focused attitude is essential.