Customer Care Specialist — Growth & Training

Alphabe Insight Inc; Baton Rouge (LA); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Career development

Training & support

Skill development

Collaborative environment

Performance culture

Job summary

NextShining is seeking a professional and motivated Call Center Agent to join our team in Baton Rouge, Louisiana. In this role, you will communicate directly with customers, provide accurate information, assist with questions or concerns, and ensure each interaction reflects a high standard of service.

The ideal candidate is confident, dependable, organized, and comfortable communicating with different types of people in a fast-paced environment.

Qualifications

• Strong verbal communication and interpersonal skills.
• Professional and customer-focused attitude.
• Ability to communicate clearly and confidently over the phone.
• Good listening and problem-solving abilities.
• Comfortable working in a structured and fast-paced environment.
• Ability to stay organized and manage multiple responsibilities.
• Reliable, punctual, and motivated to learn.
• Ability to work independently while contributing to a team environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with questions, requests, and general inquiries.
• Provide clear and accurate information regarding available services.
• Maintain a positive and professional approach during every interaction.
• Document customer conversations and relevant information accurately.
• Follow established procedures and communication standards.
• Identify customer needs and provide appropriate solutions or assistance.
• Collaborate with team members and supervisors to maintain service quality.
• Meet individual and team performance expectations.
• Develop strong communication, customer service, and problem-solving skills.

Skills

Verbal communication

Customer service

Multitasking

Phone etiquette

Organizational skills

Dependability

Team collaboration

Tools

Basic data-entry

Job description

NextShining is seeking a professional and motivated Call Center Agent to join our team in Baton Rouge, Louisiana. In this role, you will communicate directly with customers, provide accurate information, assist with questions or concerns, and ensure each interaction reflects a high standard of service.

The ideal candidate is confident, dependable, organized, and comfortable communicating with different types of people in a fast-paced environment.