Customer Experience & Support Specialist

Minority Professional Network, Inc.; New York (NY); In loco; USD 37.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Compensation

Career Growth

Professional Skill Development

Supportive Work Environment

Meaningful Experience

Descrizione del lavoro

NextShining. is seeking a Customer Service Agent to be the friendly, professional first point of contact for customers, answering inquiries and ensuring a welcoming experience. You will work with a supportive team to resolve concerns and maintain service excellence, contributing to daily operations in a dynamic environment.

This role suits individuals who enjoy people interaction, problem solving, and developing valuable professional skills in a fast-paced setting.

Competenze

• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a customer-focused mindset.
• Professional, approachable and positive attitude.
• Ability to multitask, stay organized and manage priorities.
• Strong problem-solving skills and attention to detail.
• Willingness to learn, adapt and take initiative.
• Ability to work independently and collaboratively within a team.
• Dependable, punctual and committed to delivering quality service.

Mansioni

• Provide friendly, professional, and timely assistance to customers.
• Respond to customer inquiries and offer clear, accurate information.
• Identify customer needs and recommend appropriate solutions.
• Address questions and concerns with patience and professionalism.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with team members to ensure efficient daily operations.
• Build positive customer relationships through attentive communication.
• Support company service standards and contribute to customer satisfaction.
• Participate in team meetings, training sessions, and professional development activities.

Conoscenze

Excellent verbal and written comms

Interpersonal abilities

Customer-focused mindset

Multitasking & organization

Problem-solving skills

Willingness to learn

Teamwork

Dependable & punctual

Descrizione del lavoro

NextShining. is seeking a Customer Service Agent to be the friendly, professional first point of contact for customers, answering inquiries and ensuring a welcoming experience. You will work with a supportive team to resolve concerns and maintain service excellence, contributing to daily operations in a dynamic environment.

This role suits individuals who enjoy people interaction, problem solving, and developing valuable professional skills in a fast-paced setting.