Call Center Support I-1

J.B. Hunt Transport Services, Inc.; Lowell, Northern (AR, KY); Hybrid; USD 32,000 - 38,000; Full time

Job summary

J.B. Hunt Transport, Inc. seeks an entry‑level Call Center Support I to assist internal and external clients by routing calls, answering questions, and resolving basic problems with first-class service.

The role emphasizes teamwork, problem solving, and familiarity with transportation operations. Requirements: High School Diploma or GED with 1 year of customer service experience; preferred college coursework or help desk exposure; strong computer skills including Microsoft Office; ability to

Qualifications

• High School Diploma or GED with 1 year of customer service experience or military equivalent.
• Preferred: college coursework or 1 year of experience in customer service or help desk atmosphere.
• Ability to work both individually and as a team; strong communication and problem-solving skills.
• Experience in the transportation industry and in a fast-paced environment.
• Knowledge of J.B. Hunt and proficiency with Microsoft Office applications.

Responsibilities

• Answer inbound customer service calls and inquiries via phone, email, or chat; provide first-level response and troubleshoot basic problems.
• Route questions to appropriate channels and ensure timely resolution for clients.
• Research and report on client complaints and follow up with internal teams for feedback.
• Collaborate with team and internal partners to resolve basic challenges in logistics language.
• Maintain professionalism when dealing with difficult individuals and ensure excellent customer service.

Skills

Customer service

Teamwork

Transportation industry

Fast-paced environment

Knowledge of J.B. Hunt

Microsoft Office Suite

Education

High School Diploma or GED

Associate degree in Business Administration/Management

Tools

Microsoft Office Suite

Job description

Job Summary:
Under close supervision, this position will support internal and external clients and customers by routing phone calls, answering questions, and resolving basic problems, while providing first in class customer service.

Job Description:
Key Responsibilities:

• Answer inbound customer service calls and inquiries via the telephone, email, or chat; provide first-level response, troubleshoot issues, resolve basic technical problems, and redirect phone calls when appropriate
• Administer programs, projects, and/or processes specific to the operating unit served
• Engage in ongoing training and professional development activities focused on enhancing skills and abilities to grow within the industry
• Research and report on client complaints, help resolve client complaints, and ensure that problems can be resolved in a timely manner; monitor and follow-up with internal teams for feedback on outstanding complaints
• Identify employee, client, or customer issues and determine appropriate course of action for effective resolution
• Receive and respond to routine correspondence following established procedures not requiring management review
• Understand and implement administrative, application, or software systems, procedures, policies, and practices
• Communicate with people within and outside of the organization (answering questions, addressing concerns, resolving basic problems, etc.)
• Collaborate with team and internal business partners to resolve basic challenges and develop useful knowledge becoming fluent in the language of logistics and transportation

Qualifications:

Minimum Qualifications: High School Diploma or GED equivalent with 1 year of customer service-related experience and/or military equivalent

• Preferred Qualifications: College coursework experience and/or 1 year of experience within customer service or help desk atmosphere
• Ability to work both individually and as a team
• Ability to use a logical approach to derive a specific conclusion from general ideas
• Experience in the transportation industry
• Experience working in a fast-paced environment
• Knowledge of J.B. Hunt
• Proficient Computer Skills including Microsoft Office Suit (PowerPoint, Excel, Outlook, etc.)
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to maintain professionalism while dealing with difficult individuals

This position is not eligible for employment-based sponsorship.

Compensation:
Factors which may affect starting pay within this range may include skills, education,experience, geography, and other qualifications of the successful candidate. This position may beeligible forannual bonus and incentives based on profitability or volumes in accordance with the terms of theCompany’s bonusand incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicableeligibility requirements, as may be in effect from time to time: medical benefit, dental benefit, visionbenefit,401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time offcommensuratewith tenure (includes vacation and sick time), two weeks of paid parental leave, and six paid holidaysannually.

Education:
GED (Required), High School (Required), Associates: Business Administration/Management

Work Experience:
Clerical/Administrative, Customer Service/Account Manager

Job Opening ID:
00642000 Call Center Support I-1 (Open)

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.To perform this job successfully, an individual must be able to perform each essential duties satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equalemployment opportunity without regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, age, persons with disabilities, protected veterans or other bases byapplicable law.

About Us

Better benefits, clear career paths and a people-first culture, because we are Driven for You

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics,offering exciting career opportunities both at corporate and at field locations across the country.There are a variety of job types that support our business, so no matter your passion, J.B. Hunt istheplace to jumpstart your career.

Better benefits, clear career paths and a people-first culture, because we are Driven for You

Headquartered in Northwest Arkansas, J.B. Hunt is a dominant force in transportation and logistics,offering exciting career opportunities both at corporate and at field locations across the country.There are a variety of job types that support our business, so no matter your passion, J.B. Hunt istheplace to jumpstart your career.

Why J.B. Hunt?

J.B. Hunt is a leading transportation and logistics company for one simple reason – our people. Thecareer possibilities and benefits of working at J.B. Hunt are endless. From competitive salary andbenefits packages, to defined career paths and growth opportunities, we take care of our people andtakegreat pride in our efforts to build and sustain an inclusive workplace for all employees.

What are we looking for?

J.B. Hunt welcomes high-energy, forward-thinking people of all backgrounds and experience levels tojoinour team. We offer full-time, entry level, professional and management opportunities across alldepartments. Whether you are fresh out of school or bring years of industry experience, a role atJ.B.Hunt could take your career to the next level.