Customer Experience Supervisor – Service & Membership Sales

Modwash; Sanford (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Base pay + commission

Paid training

Free car washes

Team oriented

Career advancement

401K match

Medical/Dental/Vision

Job summary

ModWash in Sanford, NC is seeking a friendly, energetic Customer Service Associate to lead daily store operations, greet guests, and help grow membership sales. You’ll work as a team to deliver a legendary car wash experience and keep the site running smoothly.

Responsibilities include presenting packages, guiding guests through options, ensuring 100% satisfaction, and maintaining clean facilities. The role offers paid training, opportunities for advancement, and benefits like 401K and health

Qualifications

• Passion for serving others.
• Excellent customer service skills; sales experience is a plus.
• Outgoing, energetic personality with strong communication.
• Strong interpersonal skills.
• Motivate and encourage teammates in a fast-paced environment.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude.
• Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
• Safely guide and assist guests through the ModWash packages, and membership options.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Collaborate with and encourage the team to meet sales goals.
• Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service.
• Effectively maintain the on-site equipment and troubleshoot when needed.
• Assist in overseeing the productivity, breaks, and safety of all employees.
• Continuously seek ways to improve the business.
• Ensure compliance with legal requirements and company policies and procedures.
• Ensure facilities are always clean and presentable.

Job description

ModWash in Sanford, NC is seeking a friendly, energetic Customer Service Associate to lead daily store operations, greet guests, and help grow membership sales. You’ll work as a team to deliver a legendary car wash experience and keep the site running smoothly.

Responsibilities include presenting packages, guiding guests through options, ensuring 100% satisfaction, and maintaining clean facilities. The role offers paid training, opportunities for advancement, and benefits like 401K and health