Customer Experience Supervisor

Serenity Mental Health Centers; Provo (UT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Premium medical/dental/vision

401(k)

PTO days + paid holidays

Referral bonuses

Career growth

Job summary

Serenity Healthcare in Provo, UT is seeking a Customer Experience Supervisor to lead a call center team that provides compassionate, concierge-level support to patients. You will coach teammates, manage escalations, and use metrics to improve performance while keeping operations smooth and patient-centered.

The role emphasizes leadership, accountability, and a results-driven mindset, with strong communication and decision-making required to maintain high service standards and patient trust.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people — patients and teammates.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support.
• Coach with intention — accountability, honest feedback, personal growth.
• Handle escalations with empathy and solutions-first thinking.
• Use performance metrics to elevate team results and drive outcomes.
• Maintain world-class service standards that make a real difference for patients.

Skills

Team leadership

Call center

Communication

Coaching

Decision making

Goal achievement

Customer service

Job description

Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity.

If you’ve ever wanted a career that truly makes a difference — one where your leadership directly impacts people’s lives — Serenity Healthcare is where your next chapter starts. We’re transforming what mental wellness feels like, and we’re looking for leaders who want to be part of something meaningful.

No Healthcare Experience? Perfect.

We don’t hire for medical expertise — we hire for heart, drive, and leadership.
If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We’ll teach you everything else.

Customer Experience Supervisor | Provo, UT

As a Call Center Supervisor, you’ll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone — calm, compassionate, organized, and confident. You’ll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for.

What You’ll Do

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

What You Bring

• 1+ year experience supervising customer service teams
• Experience in a call center environment is a strong plus
• Passion for helping people — patients and teammates
• A track record of hitting goals and improving performance
• Clear, confident communication and strong decision-making
• Ability to stay cool under pressure and adapt quickly when needed
• A results-driven mindset with a focus on continuous improvement

Why You’ll Love Working Here

• A culture built on excellence, growth, and genuine impact
• Competitive pay based on experience
• Serious career growth in a rapidly expanding organization
• Premium benefits: We cover 90% of medical, dental & vision
• 401(k) because your future matters
• 10 PTO days + 10 paid holidays (15 PTO days after your first year!)
• Referral bonuses for bringing more talented people into our mission

Who We Are

Serenity Healthcare empowers patients using innovative, FDA‑cleared technology and evidence‑based treatments that help people reclaim their lives — especially when other options haven’t worked. Our mission is hope, healing, and real results.

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.