Patient Experience Leader — Call Center Supervisor

Serenity Mental Health Centers; Lehi (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Premium benefits

401(k)

PTO + Holidays

Referral bonuses

Job summary

Serenity Healthcare in Lehi, Utah, is seeking a Customer Experience Supervisor who will lead the call center team, ensuring compassionate, efficient service for patients.

You’ll coach staff, handle escalations, and use metrics to improve performance while maintaining world-class standards. The role emphasizes leadership, empathy, and results-driven mindset; experience in a call center is a plus.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people — patients and teammates.
• A track record of hitting goals and improving performance.
• Clear, confident communication and strong decision-making.
• Ability to stay cool under pressure and adapt quickly when needed.
• A results-driven mindset with a focus on continuous improvement.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

Skills

Leadership

Coaching

Customer service

Communication

Decision making

Job description

Serenity Healthcare in Lehi, Utah, is seeking a Customer Experience Supervisor who will lead the call center team, ensuring compassionate, efficient service for patients.

You’ll coach staff, handle escalations, and use metrics to improve performance while maintaining world-class standards. The role emphasizes leadership, empathy, and results-driven mindset; experience in a call center is a plus.