Customer Experience Supervisor

Serenity-Healthcare-1; Provo (UT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Premium benefits: 90% coverage for med

401(k)

PTO & holidays

Referral bonuses

Career growth

Job summary

Serenity Healthcare invites you to lead a compassionate call center team in Provo, Utah, where your coaching and operations leadership shape every patient interaction. You'll guide a high-performing group delivering concierge-level support and set the tone for calm, confident service.

No healthcare experience? Perfect. We hire for heart and leadership, and we'll teach you the rest. Expect growth, a culture of excellence, and premium benefits as you help patients and teammates alike.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people - patients and teammates.
• A track record of hitting goals and improving performance.
• Clear, confident communication and strong decision-making.
• Ability to stay cool under pressure and adapt quickly when needed.
• A results-driven mindset with a focus on continuous improvement.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support.
• Coach with intention - accountability, honest feedback, personal growth.
• Handle escalations with empathy and solutions-first thinking.
• Use performance metrics to elevate team results and drive outcomes.
• Maintain world-class service standards that make a real difference for patients.

Skills

Supervising customer service

Call center experience (plus)

Patient-focused leadership

Goal attainment

Communication

Decision-making under pressure

Continuous improvement

Job description

Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity.

If you've ever wanted a career that truly makes a difference - one where your leadership directly impacts people's lives - Serenity Healthcare is where your next chapter starts. We're transforming what mental wellness feels like, and we're looking for leaders who want to be part of something meaningful.

No Healthcare Experience? Perfect.

We don't hire for medical expertise - we hire for heart, drive, and leadership.
If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We'll teach you everything else.

Customer Experience Supervisor | Provo, UT

As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone - calm, compassionate, organized, and confident. You'll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for.

What You'll Do

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention - accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

What You Bring

• 1+ year experience supervising customer service teams
• Experience in a call center environment is a strong plus
• Passion for helping people - patients and teammates
• A track record of hitting goals and improving performance
• Clear, confident communication and strong decision-making
• Ability to stay cool under pressure and adapt quickly when needed
• A results-driven mindset with a focus on continuous improvement

Why You'll Love Working Here

• A culture built on excellence, growth, and genuine impact
• Competitive pay based on experience
• Serious career growth in a rapidly expanding organization
• Premium benefits: We cover 90% of medical, dental & vision
• 401(k) because your future matters
• 10 PTO days + 10 paid holidays (15 PTO days after your first year!)
• Referral bonuses for bringing more talented people into our mission

Who We Are

Serenity Healthcare empowers patients using innovative, FDA-cleared technology and evidence-based treatments that help people reclaim their lives - especially when other options haven't worked. Our mission is hope, healing, and real results.

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.