Patient Experience Supervisor — Lead with Compassion

Serenity-Healthcare-1; Fort Worth (TX); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Premium benefits (90% coverage)

401(k)

Paid time off & holidays

Career growth

Referral bonuses

Job summary

Serenity Healthcare in Fort Worth, TX is seeking a Customer Experience Supervisor to lead a dedicated call center team delivering compassionate, patient‑centered support.

You’ll coach staff, handle escalations with empathy, and use performance metrics to raise outcomes while maintaining world‑class service standards. This role offers solid career growth, competitive pay based on experience, and premium benefits that support your team and patients alike.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people — patients and teammates.
• A track record of hitting goals and improving performance.
• Clear, confident communication and strong decision-making.
• Ability to stay cool under pressure and adapt quickly when needed.
• A results-driven mindset with a focus on continuous improvement.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

Skills

Supervising CS teams

Call center experience

Goal‑driven performance

Empathy & communication

Leadership

Job description

Serenity Healthcare in Fort Worth, TX is seeking a Customer Experience Supervisor to lead a dedicated call center team delivering compassionate, patient‑centered support.

You’ll coach staff, handle escalations with empathy, and use performance metrics to raise outcomes while maintaining world‑class service standards. This role offers solid career growth, competitive pay based on experience, and premium benefits that support your team and patients alike.