Call Center Supervisor - Elevate Patient Experience

Serenity-Healthcare-1; Farmers Branch (TX); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Premium benefits

401(k)

PTO & holidays

Career growth

Referral bonuses

Job summary

Serenity Healthcare is seeking a Customer Experience Supervisor in Las Colinas, TX to lead a call center team dedicated to compassionate patient support. You’ll coach, handle escalations, and use metrics to improve performance while maintaining high service standards.

We hire for heart and leadership, offer competitive pay based on experience, and provide premium benefits as part of a growing organization focused on hope and healing.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Strong leadership, motivation, and people skills.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

Skills

Team leadership

Customer service

Coaching

Communication

Decision making

Performance improvement

Calm under pressure

Goal oriented

Job description

Serenity Healthcare is seeking a Customer Experience Supervisor in Las Colinas, TX to lead a call center team dedicated to compassionate patient support. You’ll coach, handle escalations, and use metrics to improve performance while maintaining high service standards.

We hire for heart and leadership, offer competitive pay based on experience, and provide premium benefits as part of a growing organization focused on hope and healing.