Customer Experience Supervisor

Serenity-Healthcare-1; Fort Worth (TX); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Premium benefits (90% coverage)

401(k)

Paid time off & holidays

Career growth

Referral bonuses

Job summary

Serenity Healthcare in Fort Worth, TX is seeking a Customer Experience Supervisor to lead a dedicated call center team delivering compassionate, patient‑centered support.

You’ll coach staff, handle escalations with empathy, and use performance metrics to raise outcomes while maintaining world‑class service standards. This role offers solid career growth, competitive pay based on experience, and premium benefits that support your team and patients alike.

Qualifications

• 1+ year experience supervising customer service teams.
• Experience in a call center environment is a strong plus.
• Passion for helping people — patients and teammates.
• A track record of hitting goals and improving performance.
• Clear, confident communication and strong decision-making.
• Ability to stay cool under pressure and adapt quickly when needed.
• A results-driven mindset with a focus on continuous improvement.

Responsibilities

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

Skills

Supervising CS teams

Call center experience

Goal‑driven performance

Empathy & communication

Leadership

Job description

Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity.

If you’ve ever wanted a career that truly makes a difference — one where your leadership directly impacts people’s lives — Serenity Healthcare is where your next chapter starts. We’re transforming what mental wellness feels like, and we’re looking for leaders who want to be part of something meaningful.

No Healthcare Experience? Perfect.

We don’t hire for medical expertise — we hire for heart, drive, and leadership.
If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We’ll teach you everything else.

Customer Experience Supervisor | Fort Worth, TX

As a Call Center Supervisor, you’ll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone — calm, compassionate, organized, and confident. You’ll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for.

What You’ll Do

• Lead a high-performing team delivering concierge-level patient support
• Coach with intention — accountability, honest feedback, personal growth
• Handle escalations with empathy and solutions-first thinking
• Use performance metrics to elevate team results and drive outcomes
• Maintain world-class service standards that make a real difference for patients

What You Bring

• 1+ year experience supervising customer service teams
• Experience in a call center environment is a strong plus
• Passion for helping people — patients and teammates
• A track record of hitting goals and improving performance
• Clear, confident communication and strong decision-making
• Ability to stay cool under pressure and adapt quickly when needed
• A results-driven mindset with a focus on continuous improvement

Why You’ll Love Working Here

• A culture built on excellence, growth, and genuine impact
• Competitive pay based on experience
• Serious career growth in a rapidly expanding organization
• Premium benefits: We cover 90% of medical, dental & vision
• 401(k) because your future matters
• 10 PTO days + 10 paid holidays (15 PTO days after your first year!)
• Referral bonuses for bringing more talented people into our mission

Who We Are

Serenity Healthcare empowers patients using innovative, FDA-cleared technology and evidence-based treatments that help people reclaim their lives — especially when other options haven’t worked. Our mission is hope, healing, and real results.

Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.