Customer Experience Supervisor: Lead a High-Impact Team

Aafes; Fort Irwin (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Flexible scheduling

Comprehensive health benefits

Dental insurance

Life and disability insurance

Paid time off

401K plan

Base access and Mass Transit program

Job summary

Aafes is seeking a Supervisor at Fort Irwin to lead a team of Customer Experience Associates, driving sales while delivering extraordinary customer service. You will schedule workloads, monitor performance, and foster a culture of accountability and engagement on base operations.

You will respond to issues, coach staff on brand standards, and ensure consistent, friendly customer experiences in a dynamic retail environment. Experience in retail supervision is valued.

Qualifications

• High school diploma or equivalent required.
• Retail experience preferred.
• Excellent communication and customer service skills.
• Ability to lead a team and plan workloads.

Responsibilities

• Lead a team of Customer Experience Associates to meet sales and service goals.
• Plan schedules and workloads to support department and store objectives.
• Respond quickly to and escalate or deescalate customer issues.
• Coach team on brand standards and engagement behaviors.

Skills

Customer service

Team leadership

Communication

Cash handling

Problem solving

Education

High school diploma or equivalent

Job description

Aafes is seeking a Supervisor at Fort Irwin to lead a team of Customer Experience Associates, driving sales while delivering extraordinary customer service. You will schedule workloads, monitor performance, and foster a culture of accountability and engagement on base operations.

You will respond to issues, coach staff on brand standards, and ensure consistent, friendly customer experiences in a dynamic retail environment. Experience in retail supervision is valued.