Customer Experience Supervisor - Creative Problem-Solver

Your Online Marketplace; Spring Brook (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid holidays

Employer matching retirement plan

Job summary

Your Online Marketplace is seeking a full-time Customer Experience Supervisor to enhance customer relations and streamline our e-commerce operations. The ideal candidate will possess leadership skills and a strong ability to problem-solve creatively.

This position involves managing customer inquiries, facilitating product returns, and collaborating with team members to improve service efficiency. We offer flexible working hours and benefits, including paid holidays and a retirement plan.

Qualifications

• Previous leadership experience.
• Strong capacity for problem-solving and developing creative solutions.
• Willingness to learn new computer programs and systems.

Responsibilities

• Answer customer service inquiries over email and phone.
• Act as primary liaison with customers for order processing.
• Arrange returns for damaged products through suppliers.
• Collaborate with other functions to develop product offerings.
• Implement improved processes for managing customer interactions.

Skills

Leadership

Problem-solving

Customer service

Basic computer competency

Education

Associates or bachelor's degree

Job description

Your Online Marketplace is seeking a full-time Customer Experience Supervisor to enhance customer relations and streamline our e-commerce operations. The ideal candidate will possess leadership skills and a strong ability to problem-solve creatively.

This position involves managing customer inquiries, facilitating product returns, and collaborating with team members to improve service efficiency. We offer flexible working hours and benefits, including paid holidays and a retirement plan.