Customer Experience Supervisor

Priority Dispatch Corp.; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Lyte Fiber, LLC in Houston, TX is seeking an energetic Customer Service Supervisor to lead our growing team and help build the processes that enhance the customer experience. You will drive cross-functional collaboration to ensure we provide exceptional service to our expanding customer base.

The role requires managing a fast-paced environment, coaching staff through collaborative sessions, and delivering data-driven improvements to customer satisfaction and service delivery.

Qualifications

• Bachelor’s degree in business administration, communications, or equivalent preferred.
• Experience setting up and managing customer service operations from scratch.
• Minimum 5 years in a customer service/call center leadership role.

Responsibilities

• Lead and develop a customer service team in a startup environment.
• Implement omni-channel contact strategies and KPI tracking.
• Establish policies and procedures from scratch and coach staff.
• Monitor KPIs like Speed to Answer, CSAT, and QA.

Skills

Customer service leadership

Strong communication

Analytical/problem solving

Time management

Education

Bachelor’s degree in business administration, communications, or equivalent

Tools

Microsoft Word

Microsoft Excel

Call center software

Job description

Lyte Fiber, LLC in Houston, TX is seeking an energetic Customer Service Supervisor to lead our growing team and help build the processes that enhance the customer experience. You will drive cross-functional collaboration to ensure we provide exceptional service to our expanding customer base.

The role requires managing a fast-paced environment, coaching staff through collaborative sessions, and delivering data-driven improvements to customer satisfaction and service delivery.