Customer Experience Strategy Manager

Capital One; Chicago (IL); On-site; USD 150,000 - 171,000; Full time

Benefits offered by this job

Performance-based incentive

Job summary

Capital One is seeking a Business Analysis Manager who will apply strategic and analytical skills to key company challenges, partnering with cross‑functional teams to develop and test strategies that impact the bottom line. The role emphasizes collaboration, learning, and delivering data‑driven insights.

The position involves shaping analytics, owning executive level narratives, and leading a high‑performing team while working with stakeholders across IT, Sales, Finance, Product, and Risk to

Qualifications

• At least 3 years of professional experience performing analysis.
• Bachelor's Degree in a quantitative field (Business, Finance, Economics, Statistics, Analytics, CS or related).
• Master's Degree in a quantitative field or MBA with quantitative concentration.
• Experience in financial services or consulting is a plus.

Responsibilities

• Translate ambiguous business questions into structured analyses and clear recommendations.
• Partner cross-functionally to ensure data accuracy, shared definitions and coordinated objectives.
• Deliver executive level insights, narratives, and presentations.
• Identify gaps and opportunities to generate business insights and dashboards.
• Develop enablement programs to secure merchant acceptance across the U.S.

Skills

Analytical thinking

Cross-functional collaboration

Executive communication

Leadership

Education

Bachelor's Degree in a quantitative field

Master's Degree in a quantitative field or MBA with quantitative concentration

Job description

Capital One is seeking a Business Analysis Manager who will apply strategic and analytical skills to key company challenges, partnering with cross‑functional teams to develop and test strategies that impact the bottom line. The role emphasizes collaboration, learning, and delivering data‑driven insights.

The position involves shaping analytics, owning executive level narratives, and leading a high‑performing team while working with stakeholders across IT, Sales, Finance, Product, and Risk to