Customer Experience & Store Operations Lead

Citi Trends; Savannah (GA); On-site; USD 44,000 - 60,000; Full time

Job summary

Citi Trends in Savannah, GA is seeking a Customer Experience & Operations Coordinator to connect customer experience with store operations, reporting, and process improvement. The role prioritizes organization, analytics, and cross-functional teamwork to enhance the shopping experience across all stores.

The ideal candidate will manage loyalty and feedback programs, support initiative rollouts, and maintain operational dashboards while coordinating with Marketing, Merchandising, and Facilities.

Qualifications

• Strong organizational and project management capabilities.
• Analytical and problem-solving abilities.
• Clear written and verbal communication skills.
• Ability to manage multiple projects and priorities concurrently.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Ability to influence cross-functionally without direct authority.

Responsibilities

• Support loyalty and customer feedback programs, analyze insights, and partner with teams to improve engagement and retention.
• Coordinate customer experience initiatives and action plans from feedback.
• Lead store operations projects to enhance customer journeys and store execution.
• Maintain dashboards and operational reporting on CX and store performance.
• Collaborate with Marketing & Merchandising on floor plan execution and visuals.

Skills

Organizational skills

Project management

Analytical thinking

Communication skills

Multitasking

Excel/PowerPoint

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in Business Administration / Retail Management / Operations

Job description

Citi Trends in Savannah, GA is seeking a Customer Experience & Operations Coordinator to connect customer experience with store operations, reporting, and process improvement. The role prioritizes organization, analytics, and cross-functional teamwork to enhance the shopping experience across all stores.

The ideal candidate will manage loyalty and feedback programs, support initiative rollouts, and maintain operational dashboards while coordinating with Marketing, Merchandising, and Facilities.