Customer Experience & Store Operations Lead

Kroger; Jasper (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Kroger in Jasper, Indiana is seeking a Retail Store Supervisor to oversee daily operations when management is unavailable. You will lead teams across cashiering, stocking, and store maintenance while ensuring a safe, welcoming environment and delivering exceptional customer service.

Responsibilities include driving sales, managing labor and inventory, enforcing company policies, and maintaining compliance with safety standards.

Qualifications

• Supervisory or leadership experience required.
• Dependability and integrity in work history.
• Ability to pass pre-employment background check.
• Basic math skills.
• Strong communication and reading skills.
• Ability to handle stressful situations.

Responsibilities

• Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning.
• Assist store management and team members in the achievement of a favorable customer shopping experience.
• Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives.
• Identify opportunities in-store, develop timely solutions, and implement action plans.
• Drive sales with store management to maximize sales and profits while managing shrink.
• Assist in reducing turnover, increasing retention and maintaining consistent store operations.
• Assist with managing labor and supply costs to meet customer service and financial targets.
• Ensure customer returns and exchanges are handled to satisfy customers in line with policies.
• Maintain awareness of inventory and stocking conditions to ensure ordering system integrity.
• Display a positive attitude.
• Adhere to all safety regulations and guidelines.
• Oversee total store operations in absence of store management.
• Maintain flexibility to work any shift, open or close the store.
• Create an environment that makes customers feel welcome and valued.
• Gain and maintain knowledge of products sold; respond to questions and make suggestions.
• Physical demands include standing, walking, and lifting up to 50 lbs.
• Perform essential job functions with or without reasonable accommodation.

Skills

Supervisory experience

Dependability and integrity

Background check clear

Mathematical aptitude

Communication skills

Stress management

Job description

Kroger in Jasper, Indiana is seeking a Retail Store Supervisor to oversee daily operations when management is unavailable. You will lead teams across cashiering, stocking, and store maintenance while ensuring a safe, welcoming environment and delivering exceptional customer service.

Responsibilities include driving sales, managing labor and inventory, enforcing company policies, and maintaining compliance with safety standards.