Customer Experience Lead: Store Ops & Team Leadership

Kroger; Frankfort (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger in Frankfort, IN, seeks a Store Supervisor to oversee daily store operations in the absence of Store Manager and Store Managers in Training. Lead teams to deliver exceptional customer service and ensure a safe, clean shopping environment.

Responsibilities include merchandising, labor management, cost control, and maintaining policy compliance across departments. The role requires adaptability, a positive attitude and a focus on customer satisfaction.

Qualifications

• Any previous supervisory/leadership experience.
• Past work record reflects dependability and integrity.
• Ability to pass a pre-employment background check.
• Knowledge of basic math.
• Effective communication and reading skills.
• Ability to handle stressful situations.

Responsibilities

• Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning.
• Assist store management and team members in the achievement of a favorable customer shopping experience.
• Assist in leading teams in the planning, implementation and execution of merchandising and operating initiatives.
• Work with team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation of plans.
• Drive sales working with store management team to maximize sales and profits while managing shrink.
• Assist the store management team in reducing turnover, increasing retention and maintaining consistent store operations.
• Assist with the management of labor and supply costs to meet customer service and financial targets.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.

Skills

Supervisory experience

Dependability

Integrity

Effective communication

Stress management

Job description

Kroger in Frankfort, IN, seeks a Store Supervisor to oversee daily store operations in the absence of Store Manager and Store Managers in Training. Lead teams to deliver exceptional customer service and ensure a safe, clean shopping environment.

Responsibilities include merchandising, labor management, cost control, and maintaining policy compliance across departments. The role requires adaptability, a positive attitude and a focus on customer satisfaction.