Will Call CSR — Fast-Paced Customer Support

Old-Castle-Building-Envelop; Union City (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Industry-competitive benefits

Paid time off and holidays

Bonuses potential

Job summary

Old-Castle-Building-Envelop (OBE) is seeking a Will Call Customer Service Representative to deliver exceptional service to all C.R. Laurence customers, process various orders, and provide administrative support in a fast-paced environment.

The role requires at least 1 year of office support experience in customer service, a High School diploma or equivalent, and the ability to multitask while maintaining professionalism and Empathy with customers and internal teams.

Qualifications

• 1 year of office support experience in a customer service role
• High School diploma or equivalent
• Ability to work in a fast-paced, team environment
• Organized and able to keep others organized with ability to prioritize effectively
• Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications
• Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
• Utilizes strong time management and organizational skills to successfully multi-task
• Maintain business poise and professionalism under stressful situations
• Handle difficult situations and dissatisfied customers in a calm and professional manner
• Able to read and perform simple mathematical calculations

Responsibilities

• Maintain broad knowledge of clients, products and services.
• Document customer interactions and transactions
• Listen attentively to customer needs and concerns; demonstrate empathy
• Accurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely manner
• Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)
• Answer multi-line telephone in a professional manner
• Face to face customers interactions
• Develop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.
• Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Go the extra mile to engage customers, adapt and respond to different types of customer requirements or requests
• Customer database management - Maintain records of customer interactions, process customer accounts and file documents
• Other duties as assigned

Skills

Customer service

Communication

Time management

Education

High School diploma

Job description

Old-Castle-Building-Envelop (OBE) is seeking a Will Call Customer Service Representative to deliver exceptional service to all C.R. Laurence customers, process various orders, and provide administrative support in a fast-paced environment.

The role requires at least 1 year of office support experience in customer service, a High School diploma or equivalent, and the ability to multitask while maintaining professionalism and Empathy with customers and internal teams.