Customer Service/Warehouse Staff (CRL)

Oldcastlebuildingenvelope; Elgin (IL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

PTO and holidays

Annual raises and bonuses

Training programs

Job summary

Oldcastlebuildingenvelope is looking for a Customer Service/Warehouse Staff member in Elgin, Illinois. This position involves supporting customers in the Will Call department while performing essential warehouse duties for order fulfillment.

The ideal candidate should possess strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment. The role offers a competitive pay range and various employee benefits, ensuring work-life balance and personal development opportunities.

Qualifications

• 1 year of customer service or office support experience preferred.
• Warehouse or order-pulling experience is a plus.
• Must have strong written and verbal communication skills.

Responsibilities

• Assist customers in person and over the phone.
• Process orders accurately and in a timely manner.
• Pull, inspect, and pack orders according to quality standards.

Skills

Strong communication skills

Attention to detail

Ability to multitask

Basic computer skills

Simple math skills

Education

High school diploma or equivalent

Job description

Customer Service/Warehouse Staff

What you'll get to do: The Customer Service & Warehouse Staff supports customers in the Will Call department while performing key warehouse duties that ensure accurate and timely order fulfillment. This role requires strong communication, attention to detail, and the ability to work efficiently in a fast‑paced environment.

Responsibilities

Customer Service

• Assist customers in person and over the phone with order inquiries and product information.
• Accurately process over-the‑counter, phoned, faxed, and e‑mailed orders accurately and in a timely manner.
• Receive and process payments of Will Call customers as well as over the phone (cash, debit, etc.).
• Build strong customer relationships through clear, professional communication.

Warehouse Operations

• Pull, inspect, and pack orders according to quality standards.
• Verify accuracy of orders, label boxes/pallets, and rebox items as necessary.
• Restock products safely and maintain clean work areas.
• Report stock discrepancies and participate in annual inventory.

Qualifications

• High school diploma or equivalent (preferred).
• 1 year of customer service or office support experience (preferred).
• Warehouse or order‑pulling experience is a plus.
• Strong written and verbal communication skills.
• Ability to multitask, stay organized, and work in a fast‑paced environment.
• Basic computer and simple math skills.

Physical Requirements

• Ability to stand, lift, and carry materials for extended periods.
• Must be able to lift up to 40 pounds.

Pay Range: $17.78 – $22.59 USD

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee.
• Work‑life balance – PTO and holidays, including floating holidays you can choose.
• Compensation that rewards your hard work – A pay‑for‑performance culture with potential for annual raises and bonuses.
• Training – We will equip you with the knowledge and skills you need to succeed.

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

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