Customer Experience Specialist - Weekdays, PTO & Benefits

Mr. Appliance of Parker; Parker (CO); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Health, dental, and vision benefits after 90 days

Fun and supportive team culture

Job summary

Mr. Appliance of Parker is seeking a Customer Experience Representative to enhance customer satisfaction by answering calls and responding to emails in a cheerful and professional manner. This full-time role offers a supportive work environment with a focus on work-life balance.

Responsibilities include scheduling appointments, communicating appointment details, and data entry. Ideal candidates are organized, dependable, and possess strong communication skills. Benefits include health coverage, paid time off, and a competitive salary starting at $18.00/hour.

Qualifications

• Strong phone presence.
• Reliable and team-oriented attitude.
• Basic computer proficiency.

Responsibilities

• Answer incoming calls with empathy and professionalism.
• Respond to customer emails.
• Schedule in-home service appointments.
• Clearly communicate appointment details.
• Order and receive appliance parts.
• Accurately enter customer and job data.

Skills

Great phone and communication skills

Organized and efficient in a fast-paced office

Dependable, punctual, and detail-oriented

Basic computer and data entry skills

Previous office or customer service experience is a plus

Education

High school diploma or equivalent

Job description

Mr. Appliance of Parker is seeking a Customer Experience Representative to enhance customer satisfaction by answering calls and responding to emails in a cheerful and professional manner. This full-time role offers a supportive work environment with a focus on work-life balance.

Responsibilities include scheduling appointments, communicating appointment details, and data entry. Ideal candidates are organized, dependable, and possess strong communication skills. Benefits include health coverage, paid time off, and a competitive salary starting at $18.00/hour.