Customer Service Pro - No Nights/Weekends, Training

Mr. Appliance; Town of Florida (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

No nights or weekends

Health, Dental, Vision after 90 days

PTO

Job summary

Mr. Appliance is seeking a Customer Service Representative to deliver World Class customer service for customers with broken appliances. You will answer calls, respond to emails, and schedule in-home service appointments while coordinating with our appliance repair technicians.

The role emphasizes empathy, problem solving, and data accuracy in a fast-paced office. We offer training and a balanced schedule with no nights or weekends, plus health benefits after 90 days.

Qualifications

• High school diploma or equivalent.
• Good telephone communication skills.
• Basic computer and data entry skills.".
• Previous office experience is a plus.

Responsibilities

• Answer incoming calls and empathize with the customer.
• Respond to customer emails.
• Schedule in-home service appointments with technicians.
• Effectively communicate appointment times and services needed.
• Order and receive parts to ensure efficient use of company materials.
• Enter data into the company software.

Skills

Customer service

Telephone skills

Empathy

Data entry

Time management

Education

High school diploma or equivalent

Job description

Mr. Appliance is seeking a Customer Service Representative to deliver World Class customer service for customers with broken appliances. You will answer calls, respond to emails, and schedule in-home service appointments while coordinating with our appliance repair technicians.

The role emphasizes empathy, problem solving, and data accuracy in a fast-paced office. We offer training and a balanced schedule with no nights or weekends, plus health benefits after 90 days.