Customer Service Representative

Mr. Appliance of Scottsdale & East Valley; Tempe (AZ); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

No nights or weekends

PTO: 5 days per year + sick days

Benefits after 90 days (Health, Dental

401K benefits after 90 days

Fun Team Environment

Job summary

Mr. Appliance of Scottsdale & East Valley is hiring a Customer Service Representative in Tempe, AZ. You’ll be the friendly voice guiding customers, scheduling repair visits, and coordinating with repair technicians to ensure smooth service experiences.

We value problem solvers with strong communication, attention to detail, and a teamwork mindset. Enjoy a stable office role with no nights or weekends and growth-friendly benefits after 90 days.

Qualifications

• High school diploma or equivalent required.
• Good communication skills and basic data entry ability.
• Previous office experience is a plus.

Responsibilities

• Answer incoming calls and empathize with the customer.
• Schedule in-home service appointments with technicians.
• Explain appointment times and required services clearly to customers.
• Manage inventory: receive parts, handle returns, and allocate to jobs.
• Take detailed notes to relay information to technicians and staff.
• Handle customer payments and process payment information on file.
• Collaborate with office and technical staff to ensure customer satisfaction.

Skills

Phone Etiquette

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Teamwork

Education

High School Diploma or GED

Tools

Basic Computer Skills

Data Entry

Job description

Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community?

If so, we are looking for you! Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances. We are looking for Customer Service Representatives for our office.

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our office team. Oh, and did we mention no nights or weekends!

We’ll also give you the ongoing training that you’ll need. You don’t even have to know how to fix appliances!

Your Responsibilities As a Customer Service Representative

As Customer Service Representative, you are the key component in providing excellent customer service by creating World Class customer service experiences for customers with broken appliances.

Here Are Your Primary Responsibilities

• Answer incoming calls and empathize with the customer
• Schedule in-home service appointments with one of our trained Appliance Repair Technicians
• Effectively communicate with the customers to ensure they understand the appointment time and services needed
• Inventory management - receive incoming parts, manage returns, and assign inventory to jobs and technicians
• Attention to detail - must be able to take good notes to relay all relevant information to technicians and other staff
• Accounts Receivable management - manage customer payments and payment information on file
• Teamwork - work with office and technical staff to ensure great customer satisfaction

To Succeed in this Role as a Customer Service Representative, Here’s What You Need:

Exceptional Customer Service:

In this role, you are the voice of the company. You get to demonstrate your ability to deliver a great customer experience, showing empathy toward the customer. You are there to schedule repair appointments so they can get back to running an efficient household.

Problem Solving:

This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets scheduled and fixed correctly, the first time.

Efficiency

In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and able to excel in a fast-paced office environment.

Punctuality and Reliability

Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.

Pride in the Details

If you value attention to detail in completing customer information and reports, you’ll fit right in.

Job Requirements

The following are the minimum requirements to be considered for the Customer Service Representative position.

• High school diploma or equivalent
• Good communication skills
• Basic computer and data entry skills

Previous office experience is a plus!

Benefits & Pay

The pay range for this position is $16.00 to $25.00 per hour, depending on your experience.

What We Have To Offer

• No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.
• PTO: paid time off of 5 days per year. Plus sick days.
• Benefits: Health, Dental, & 401K benefits available after 90 days.
• Fun Team Environment: We stand by our culture and build our team with people that love what they do.

If you enjoy taking care of the customer, are awesome at problem solving, and want to work in an office environment, a career at Mr. Appliance as Customer Service Representative could be your future!