Customer Experience Specialist — Warranties & Service

CHENE GEAR CO LLC; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on Chêne Gear

Job summary

Chêne Gear seeks a Customer Experience Associate to elevate our customer interactions across in-store and online channels. You will help create a welcoming, efficient experience that reinforces our brand promise and drives loyalty.

You will handle inquiries by phone and email, support warranty and service requests, and collaborate with store teams to ensure a seamless customer journey. This role emphasizes empathy, clear communication, and problem-solving to resolve issues promptly.

Qualifications

• Customer service or customer experience preferred.
• Experience handling phone and email communication preferred.
• Understanding customer experience trends is a plus.
• Bachelor's Degree preferred.

Responsibilities

• Deliver exceptional customer service across channels.
• Handle warranty and service inquiries, ensuring smooth processing.

Skills

Customer service

Communication

Problem solving

Empathy

Education

Bachelor's Degree

Job description

Chêne Gear seeks a Customer Experience Associate to elevate our customer interactions across in-store and online channels. You will help create a welcoming, efficient experience that reinforces our brand promise and drives loyalty.

You will handle inquiries by phone and email, support warranty and service requests, and collaborate with store teams to ensure a seamless customer journey. This role emphasizes empathy, clear communication, and problem-solving to resolve issues promptly.