CX Associate - PT

CHENE GEAR CO LLC; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Employee discounts on Chêne Gear

Job summary

Chêne Gear seeks a Customer Experience Associate to elevate our customer interactions across in-store and online channels. You will help create a welcoming, efficient experience that reinforces our brand promise and drives loyalty.

You will handle inquiries by phone and email, support warranty and service requests, and collaborate with store teams to ensure a seamless customer journey. This role emphasizes empathy, clear communication, and problem-solving to resolve issues promptly.

Qualifications

• Customer service or customer experience preferred.
• Experience handling phone and email communication preferred.
• Understanding customer experience trends is a plus.
• Bachelor's Degree preferred.

Responsibilities

• Deliver exceptional customer service across channels.
• Handle warranty and service inquiries, ensuring smooth processing.

Skills

Customer service

Communication

Problem solving

Empathy

Education

Bachelor's Degree

Job description

About Chêne Gear:

At Chêne, we build gear for hunters who demand more - more from their equipment, more from their experience, and more from the brands they trust. We believe in things made right, built to last, and backed by service that honors the people who use them. Every decision we make ties back to that standard.

About this role:

At Chêne Gear, we are committed to building a world-class customer experience that goes beyond selling products - we create an environment where customers feel valued, engaged, and immersed in our brand both in-store and online. This role is about delivering an exceptional customer experience through every communication channel while supporting the overall Chêne customer journey.

What You'll Do:

• Deliver Unmatched Customer Service - Foster a customer-first culture where service excellence is the foundation of every interaction.
• Intake for Warranty & Service Excellence - Ensure seamless executionofproduct servicing, warranties, and repairs, building trust and loyalty with ourcustomers.
• Support the Customer Experience Across All Communication Channels- Build trust and brand loyalty by providing responsive, knowledgeable, and customer-first support through phone and email interactions.
• Cross-train within the retail store to support in-store customer experience needs as required.

What You'll Bring:

• Passion for Customer Experience - A deep commitment to service excellenceand building long-term customer relationships.
• Communication Skills - Ability to deliver timely and efficient responses
• Problem-Solving & Adaptability - Quick thinking, solution-driven, and able to navigate challenges with confidence.
• Resolve customer issues with ownership, empathy, and attention to detail

Qualifications:

• Customer service or customer experience preferred
• Experience handling phone and email communication preferred
• Understanding customer experience trends and brand storytelling is a plus
• Bachelor's Degree preferred

Benefits:

• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Employee discounts on Chêne Gear products.
• Opportunities for professional development and growth

Why Join Chêne Gear?

This isn't just another customer service role - it's an opportunity to help shape the customer experience behind one of the fastest-growing brands in the outdoor industry. You'll play a key role in building customer loyalty, representing the Chêne brand, and delivering the premium level of service our customers expect.

If you're passionate about people, service, and creating exceptional customer experiences, we'd love to hear from you. Let's create something legendary - together.