Call Center Representative

Foxfruit; Cincinnati (OH); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Comprehensive training

Career development

Team environment

Communication skills enhancement

Competitive compensation

Job summary

Fox Fruit in Cincinnati, OH is seeking a motivated Call Center Representative to communicate with customers over the phone, provide accurate information, and help deliver an excellent service experience.

The role emphasizes active listening, a friendly, professional phone manner, and accurate information delivery. Training and ongoing guidance will be provided.

Join a collaborative team with opportunities for career development and competitive compensation based on experience.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Ability to manage conversations effectively.
• Comfortable working in a goal-oriented environment.
• Reliable, organized, and eager to learn.
• Previous call center or customer service experience is a plus, but not required.

Responsibilities

• Handle incoming and outgoing customer calls.
• Respond to inquiries about products, services, and available promotions.
• Provide accurate information and appropriate recommendations.
• Identify customer needs and assist with resolving concerns.
• Maintain a friendly and professional phone manner.
• Document customer interactions accurately.
• Follow established call procedures and service guidelines.
• Work toward individual and team performance objectives.

Skills

Verbal communication

Active listening

Customer-focused

Problem solving

Goal-oriented

Phone etiquette

Organizational skills

Learning mindset

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

About the Role

We are looking for a motivated and customer-oriented Call Center Representative to communicate with customers over the phone, provide accurate information, and help deliver an excellent service experience. The ideal candidate is an attentive listener, communicates confidently, and enjoys helping people find solutions.

Previous call center experience is an advantage but not required. Training and ongoing guidance will be provided.

Responsibilities

• Handle incoming and outgoing customer calls.
• Respond to inquiries about products, services, and available promotions.
• Provide accurate information and appropriate recommendations.
• Identify customer needs and assist with resolving concerns.
• Maintain a friendly and professional phone manner.
• Document customer interactions accurately.
• Follow established call procedures and service guidelines.
• Work toward individual and team performance objectives.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and professional phone manner.
• Customer-focused attitude and problem-solving abilities.
• Ability to manage conversations effectively.
• Comfortable working in a goal-oriented environment.
• Reliable, organized, and eager to learn.
• Previous call center or customer service experience is a plus, but not required.

What We Offer

• Comprehensive training and ongoing support.
• Opportunities for professional development and career advancement.
• A collaborative and supportive team environment.
• Opportunities to strengthen communication and customer service skills.
• Compensation based on the position and experience.