Customer Account Representative

Foxfruit; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training in customer relations

Career development

Collaborative team environment

Advancement opportunities

Competitive compensation based on role

Job summary

Fox Fruit is seeking a personable Customer Account Representative to help build strong customer relationships and provide information about products and services. The role focuses on understanding customer needs and delivering professional assistance to ensure satisfaction.

You will serve as a primary contact for account inquiries, guide customers through options, and collaborate with the team to maintain high service standards.

Qualifications

• Excellent verbal communication and relationship-building skills.
• Customer-focused and solution-oriented attitude.
• Strong organization and attention to detail.
• Ability to handle inquiries professionally.
• Dependable, adaptable, and team-oriented.
• Experience in customer service beneficial but not required.

Responsibilities

• Serve as a point of contact for customer account inquiries.
• Provide information about products, services, and available options.
• Build and maintain positive customer relationships.
• Identify customer needs and recommend suitable solutions.
• Assist with account-related questions and service requests.
• Follow up on customer concerns to support satisfactory outcomes.
• Collaborate with team members to maintain high service standards.

Skills

Verbal communication

Relationship-building

Customer-focused

Attention to detail

Inquiring handling

Team collaboration

Job description

About Fox Fruit

AtFox Fruit, we believe that every business deserves a smart, adaptivemarketing partner. Our team of experts blends strategic insight andcreative solutions to deliver results that matter. We are committed tofostering organic growth for our clients through innovative approachestailored to their unique needs

About the Role

We are looking for a personable and customer-focused Customer Account Representative to help build strong customer relationships and provide information about products and services. The ideal candidate enjoys interacting with people, understanding customer needs, and delivering professional assistance.

Responsibilities

• Serve as a point of contact for customer account inquiries.
• Provide information about products, services, and available options.
• Build and maintain positive customer relationships.
• Identify customer needs and recommend suitable solutions.
• Assist with account-related questions and service requests.
• Follow up on customer concerns to support satisfactory outcomes.
• Collaborate with team members to maintain high service standards.

Qualifications

• Excellent verbal communication and relationship-building skills.
• Customer-focused and solution-oriented attitude.
• Strong organization and attention to detail.
• Ability to handle inquiries professionally.
• Dependable, adaptable, and comfortable working in a team.
• Previous customer service or account experience is beneficial but not required.

What We Offer

• Training in customer relations and account support.
• Opportunities to develop communication and problem-solving skills.
• Collaborative and supportive team environment.
• Professional development and advancement opportunities.
• Compensation based on the position and experience.