Customer Experience Specialist - Tech Startup

Redwood North Solutions; St. Louis (MO); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision care

Paid time off

Tuition reimbursement

Professional development opportunities

Job summary

Redwood North Solutions, a tech startup in St. Louis, MO, seeks a Customer Service Rep for a full-time position. The salary range is $48,000 - $62,013 per year, with a comprehensive benefits package including health insurance and paid time off.

The role emphasizes handling inquiries, resolving issues, and delivering a positive customer experience. You will work in a collaborative environment with a team in St.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Excellent written and verbal communication skills.
• Strong problem-solving skills.
• Attention to detail.
• Ability to work in a team and independently.

Responsibilities

• Handle customer inquiries, complaints, and requests in a timely and professional manner.
• Provide exceptional customer service by resolving issues and ensuring customer satisfaction.
• Maintain accurate records of customer interactions and data.
• Collaborate with other departments to ensure customers receive the best possible service.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.

Skills

Customer service experience

Communication skills

Attention to detail

Team player

Problem-solving

Independent worker

Education

High school diploma or equivalent

Job description

Redwood North Solutions, a tech startup in St. Louis, MO, seeks a Customer Service Rep for a full-time position. The salary range is $48,000 - $62,013 per year, with a comprehensive benefits package including health insurance and paid time off.

The role emphasizes handling inquiries, resolving issues, and delivering a positive customer experience. You will work in a collaborative environment with a team in St.