Customer Experience Specialist - Support & Retention

HelpfulRemote; Northern (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

HelpfulRemote is seeking a customer support specialist to manage interactions across phone, email, and social media for a CDN provider. You will resolve complaints, process orders/refunds, and clarify billing terms to help retain customers who consider cancellation.

The role requires prior support experience, a track record of meeting targets, strong phone and active listening skills, plus familiarity with CRM systems and solid communication, time management, and multitasking abilities.

Qualifications

• Prior customer support experience with a track record of meeting targets.
• Must have a high school diploma.

Responsibilities

• Handle customer interactions via phone, email, and social media.
• Resolve complaints and process orders and refunds.
• Answer questions about billing and service terms.
• Work to retain customers considering cancellation.

Skills

Customer support experience

Target-driven performance

Phone proficiency

Active listening

CRM familiarity

Strong communication

Time management

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

HelpfulRemote is seeking a customer support specialist to manage interactions across phone, email, and social media for a CDN provider. You will resolve complaints, process orders/refunds, and clarify billing terms to help retain customers who consider cancellation.

The role requires prior support experience, a track record of meeting targets, strong phone and active listening skills, plus familiarity with CRM systems and solid communication, time management, and multitasking abilities.