Customer Service Representative 5centsCDN

HelpfulRemote; Northern (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

HelpfulRemote is seeking a customer support specialist to manage interactions across phone, email, and social media for a CDN provider. You will resolve complaints, process orders/refunds, and clarify billing terms to help retain customers who consider cancellation.

The role requires prior support experience, a track record of meeting targets, strong phone and active listening skills, plus familiarity with CRM systems and solid communication, time management, and multitasking abilities.

Qualifications

• Prior customer support experience with a track record of meeting targets.
• Must have a high school diploma.

Responsibilities

• Handle customer interactions via phone, email, and social media.
• Resolve complaints and process orders and refunds.
• Answer questions about billing and service terms.
• Work to retain customers considering cancellation.

Skills

Customer support experience

Target-driven performance

Phone proficiency

Active listening

CRM familiarity

Strong communication

Time management

Multitasking

Education

High school diploma

Tools

CRM systems

Job description

This role involves handling customer interactions across phone, email, and social media for a CDN provider that serves clients like OTT platforms, IPTV providers, ad agencies, and government agencies. Daily tasks include resolving complaints, processing orders and refunds, answering questions about billing and service terms, and working to retain customers who want to cancel.

The employer wants someone with prior customer support experience, a track record of meeting performance targets, and strong phone and active listening skills. Familiarity with CRM systems, good communication abilities, and the capacity to multitask and manage time are required, along with a high school diploma.

Candidates must be based in the United States. The posting does not specify whether this is a contract or employee position.

Applicant tracking systems sit between most online applications and the hiring manager. If your resume hasn't been looked at with that in mind lately, it's worth a second opinion.