Remote Customer Support Specialist — Entry Level

HelpfulRemote; Northern (KY); Remote; USD 38,000 - 50,000; Full time

Job summary

HelpfulRemote is seeking an entry-level Customer Support specialist to assist customers on a health services platform. You’ll respond via email, chat, and other channels, provide accurate product information, troubleshoot issues, and document interactions.

With 0–2 years of experience and strong communication and problem-solving skills, you’ll work remotely with flexible hours and onboarding training; CRM or ticketing experience is a plus.

Qualifications

• Strong written and verbal communication skills.
• Proven problem-solving abilities and a customer-first mindset.
• Ability to manage multiple requests and stay organized.
• Comfort with computers and common business software.

Responsibilities

• Respond to customer inquiries via email, chat, and other channels.
• Provide accurate product information and troubleshooting steps.
• Document interactions and follow up to close tickets.
• Escalate complex cases to appropriate teams as needed.
• Maintain records in the CRM and ensure timely communication.

Skills

Communication skills

Problem-solving

Self-motivation

Tools

CRM software

Job description

HelpfulRemote is seeking an entry-level Customer Support specialist to assist customers on a health services platform. You’ll respond via email, chat, and other channels, provide accurate product information, troubleshoot issues, and document interactions.

With 0–2 years of experience and strong communication and problem-solving skills, you’ll work remotely with flexible hours and onboarding training; CRM or ticketing experience is a plus.