Customer Experience Specialist – Service & Dispatch

GFL Environmental Inc.; Garner (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

HSA with company match

401(k) with match

EAP

Job summary

GFL Environmental Inc. is seeking a Customer Service Representative in Garner, NC. You will be the primary contact for customers, handling inquiries, processing accounts, and supporting route logistics to ensure smooth service delivery.

Ideal candidates have 1–2 years of customer service experience and strong communication skills, with proficiency in Microsoft Office and Tower. This on-site role offers comprehensive benefits and growth opportunities within a team dedicated to environmental

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service or call center experience.
• Proficiency in Microsoft Office and Tower database software.

Responsibilities

• Deliver exceptional customer service via phone, email, and web requests with enthusiasm and professionalism.
• Receive, research, and resolve customer questions and service inquiries within guidelines.
• Coordinate with drivers, route supervisors, and sales teams to resolve missed stops and schedule pickups.

Skills

Verbal & written communication

Adaptability

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Tower

Job description

GFL Environmental Inc. is seeking a Customer Service Representative in Garner, NC. You will be the primary contact for customers, handling inquiries, processing accounts, and supporting route logistics to ensure smooth service delivery.

Ideal candidates have 1–2 years of customer service experience and strong communication skills, with proficiency in Microsoft Office and Tower. This on-site role offers comprehensive benefits and growth opportunities within a team dedicated to environmental